Is WhatsApp Restoring Media Stuck on Android Phone and iPhone? Fast Repair It

Charlotte Smith
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WhatsApp is one of the most popular instant messaging apps. Its features and capabilities are vital for keeping in touch with friends and family. It improves communication and an individual's social life, thanks to its numerous functions. Whatsapp also allows you to remain in contact with clients and business partners. However, many users have encountered problems involving WhatsApp.

When you encounter WhatsApp restoring media is stuck, how can you cope with it? Easy. You do not have to worry about this error anymore because we will guide you on restoring WhatsApp media on iPhone and Android by solving this problem.

fix whatsapp restoring media stuck

Part 1: 5 Basic Solutions for WhatsApp Restoring Media Stuck on Android/iPhone

WhatsApp allows Android users to restore their backups on a new phone from their Google Drive, and iOS users can restore WhatsApp data from iCloud backup. But at times, WhatsApp is stuck on restoring media data. How can you fix it when you can't restore WhatsApp backup? We have listed the four possible solutions for this error on android/iPhone devices.

Solution 1: Ensure Your Device Is Connected to a Reliable Network Connection

It is necessary to check your network when you can't restore WhatsApp backup on your mobile phone, for WhatsApp needs a stable network to work. If there is a low connection, then it may take a lot of time to download the media. If there are connections, your WhatsApp application can continue while you are in the process.

Follow the steps below to learn how to connect your iPhone/Android device to the internet.

Step 1: Launch the "Settings" application on your phone

Step 2: Tap on the "Network & Internet" button on Android. As for iOS, please choose "Wi-Fi" or "Cellular".

Step 3: Check the situation of the network connection on your phone.

check network if your whatsapp is stuck at restoring data on android or iphone

See also: But can you recover deleted pictures from WhatsApp on a Samsung phone? Open this article, and you will know how to handle it.

Solution 2: Ensure Your Phone Has Enough Memory

"My WhatsApp restoring is stuck on my iPhone at 99%. I'm sure the internet is available, but it still failed." It is common to encounter that restoring media on WhatsApp is stuck at 99%, even though your device is linked to a steady network. Why?

In fact, lack of enough memory can be a reason for the WhatsApp app being stuck. Check if your phone has enough memory by going to the settings on your phone, and you will be able to see the amount of memory being used. If you need more memory, you must delete some unwanted files first. Follow the below steps to check what you can delete from your smartphone.

On an iOS device:

Open the "Settings" application on your phone, and choose "General" > "[Device] Storage". Then you can check the internal storage directly.

check your iphone storage when whatsapp could not restore media files

On an Android device:

Please go to "File Manager", and you can view the storage space usage. Then you can remove useless files from your folders. But on some old Android phones, you need to go to the "Settings" app, and choose the "Storage" option.

free up storage if whatsapp is stuck at restoring backup on android

Now you can know what is occupying much space on your device. Identify what you can delete to get some extra memory space. The problem will now be solved if the issue lacks enough space.

Solution 3: Clear Cache and WhatsApp Application Data

App's existing data can also make the application get stuck while restoring the media files. On Android phones, this problem can be solved by deleting the cache and WhatsApp application data.

Step 1: Unlock your iPhone/Android device and tap on "Settings" and "Storage", and then click on "Apps".

Step 2: Now look for the "WhatsApp" application and click on it. Tap on the "Storage" button.

Step 3: After that, tap on the "Clear cache" and "Clear data" buttons to delete all the app-related data. The stuck problem should end once you clear your phone's cache and WhatsApp data.

clear the cache of whatsapp on android if it is stuck in restoring media files

Note: On iPhone/iPad/iPod touch, there is no way to clean the WhatsApp cache in the Settings app. You can only uninstall the app to clear the cache.

Solution 4: Reinstall WhatsApp App

If you can't restore WhatsApp backup from iCloud, you can reinstall the WhatsApp app. Before uninstalling your WhatsApp application, make sure to back up your chat, contacts and media files. Follow the below steps to uninstall and reinstall WhatsApp.

Step 1: Hold on to the WhatsApp application icon for a few seconds, and a pop-up with some options will appear. Click on the "Uninstall" option to remove the application from your device.

Step 2: Download and install the application from App Store or Play Store. Then set it up and restore your WhatsApp chat history from your backup.

reinstall whatsapp and restore chat history on your phone

You might need: How do you transfer WhatsApp chat history to a new phone? If you don't have any good idea, you can refer to this guide.

Solution 5: Update Your Phone's Operating System

Most of the problems concerning WhatsApp are related to the operating system itself. That is why we suggest you update it if needed. Follow the below steps to be able to update:

On Android:

Please open the "Settings" app, and search for "Software update". Then click "Download and install" to update the latest OS.

update android os to fix whatsapp restoring stuck issue

On iOS:

Navigate to "Settings" and choose "General" > "Software Update". Then you can download and install the newest iOS.

update ios to repair whatsapp failing to restore chat history from icloud

Guess you like: How to Restore WhatsApp Backup from Google Drive to iPhone with Ease

Part 2: How to Back Up and Restore All WhatsApp Media Data without Bugs

Is there a powerful tool to help you back up and restore WhatsApp data without hassle? Of course, WhatsApp Transfer can make it. With this software, you can easily transfer your WhatsApp chats and media data from your Android or iOS device to your computer.

Besides, you are able to restore your WhatsApp data from the backup to your phone or tablet. It will not lose any data in the restoring process. What's more, you don't need a network for the backup and restoration because this software can achieve the data transmission via USB. You can also move your WhatsApp chat history from Android to iPhone and vice versa.

Main features of this WhatsApp Transfer software:

- Fast back up all WhatsApp data from an iPhone or Android phone to a computer.

- Powerful and seamless transferring features make you avoid WhatsApp backup getting stuck.

- Allow you to preview your WhatsApp backup data on the interface.

- Selectively restore the WhatsApp backup to your mobile device.

- Back up Viber, WeChat, Line, and Kik messages from iOS to a computer with ease.

Download WhatsApp Transfer on your computer.

download win version of whatsapp transferdownload mac version of whatsapp transfer

Here's how to back up and restore WhatsApp data with this program:

Step 1. Open WhatsApp Transfer

Start by downloading, installing, and launching the software on your computer. After that, click on the "WhatsApp Transfer" tab.

back up and restore whatsapp media data without bugs

Step 2. Connect Your Phone to the Computer and Back Up WhatsApp

Use a USB cable to connect your phone to the computer and click on the "Backup WhatsApp messages" button. Then the program will back up your WhatsApp data to the PC/Mac.

back up whatsapp data to computer

Step 3. Restore WhatsApp Media Data Easily

To get your WhatsApp data back, you can click the "Restore to Device" option, and choose a backup file you want. Then tap "Next" > "Restore" > "Continue" to start the restoration. Once the process is over, the backup will be retrieved on your mobile phone.

restore whatsapp chat and media data without effort

But please note that the restored data will replace your current WhatsApp data on your cell phone.


You can use the methods discussed in this article to solve the "Whatsapp restoring media stuck" problem. Ensure that you back up your data before trying to fix the problem. We highly recommend using WhatsApp Transfer as it is easy to back up/restore WhatsApp data on Windows and Mac computers with no trouble.

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Charlotte Smith Senior Editor

Charlotte Smith, an accomplished editor in the dynamic landscape of mobile technology, has distinguished herself with her abundant experience and skills for iPhone, OnePlus, Sony, Vivo, Motorola, ZTE, Huawei, etc. Help readers and users solve the problems in iPhone Transfer and Mobile Data Management. Her proficiency extends beyond mere functionality, delving into the nuances of each brand with precision and clarity.