Is Android Touch Screen Not Working and You Can't Unlock It? 9 Solutions

Home > Resources > Unlock Android > Is Android Touch Screen Not Working and You Can't Unlock It? 9 Solutions


A touch screen is the most delicate part on an Android device. What's more, it is indispensable for a mobile phone. Thus, when an Android touch screen is not working, you can't unlock the device directly. But luckily, this doesn't mean that you cannot unlock your Android device forever.

You can use effective methods to unlock an Android phone when the touch screen is not working. You can get 9 tips below, which are effective in software and hardware issues for Android unlocking.

cannot unlock android when touch screen is not working

Part 1: Check Why Your Android Touch Screen Is Not Working

When your Android touch screen isn't responsive, you might wonder why. Furthermore, finding the reason is beneficial to fix it. So, why isn't your Android touch screen working? Generally speaking, there are multiple causes as below:

1. Some system errors occur on your Android device, which influences your screen.

2. You have installed malware on your mobile device.

3. The inner parts of your Android screen are damaged because of dropping, watering, or other physical damage.

4. The surroundings of your phone impact the display, like temperature, magnetic field, static, etc.

Learn more: Can you unlock your ZTE phone without losing data? Maybe these solutions will help you.

Part 2: How to Unlock Android Phone When Touch Screen Is Not Working for Software Issues

If your touch screen is not working due to software issues, you can fix your Android phone via these 6 methods.

2.1 Force Restart Your Android Phone

Force restart can fix smartphones in many situations. Generally, restarting your phone can solve some sudden system problems. Hence you can restart your Android phone if the screen is abnormal.

You can press the "Power" button for multiple seconds, and do not release it until you see the "Power off" icon appears. Then tap the "Restart" option twice, and your phone will be restarted automatically. Once done, please try unlocking your phone.

force restart the phone to fix the unresponsive touch screen

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2.2 Reinstall Your SIM Card and SD Card

In some cases, a damaged SIM card or micro SD card will lead to a touch screen not working. So you can use a paper clip to release the card tray from your smartphone, and take out your card. If the screen is working after removing the card, you need to replace your SD card or SIM card. Next, you can unlock your phone without trouble.

2.3 Boot Your Phone Into Safe Mode

It is useful to boot your Android phone into Safe Mode to unlock the phone if the screen is reactionless. You can uninstall those third-party apps from your phone if they are malicious.

To get your Android device into Safe Mode, please turn off your phone first, and switch it on after a while. As your phone logo shows up on the screen, please press and hold the "Volume Down" Key. Your cell phone will be in the Safe Mode.

Next, you can eliminate useless or hazardous apps directly. Finally, reboot the device, and you will unlock your phone smoothly.

get your phone into safe mode to unlock it if the touch screen is reactionless

Tips: Want to unlock your Samsung phone when you forget the password? You might need these 5 solutions.

2.4 Factory Reset Your Android Phone

What if the previous methods are ineffective? Don't panic. You can still factory reset your Android phone even though the screen is unresponsive.

First of all, switch off your Android phone. Then tap the "Volume Up" and "Power" buttons simultaneously. As you see the Android robot appears, release the bottoms.

Then choose the "Wipe data/factory reset" option using the volume keys, and confirm it by clicking the "Power" button. Next, select the "Factory data reset" option to start the procedure. Once done, tap the "Reboot system now" icon to restart your device. At last, please check your screen and unlock your phone.

unlock android phone via factroy reset when the touch screen does not work

2.5 Use External Mouse and Keyboard

If you cannot fix your screen immediately but want to unlock your phone, you can use an external mouse and keyboard to make it. You can connect your phone to these accessories via USB. By the way, you can make use of a Bluetooth keyboard and mouse. Then you can type your password without a cable.

use external mouse and keyboard to unlock android if the screen is not working

Further reading: What if your Android phone screen is broken? Then how can you unlock it? If so, you can browse this guide.

2.6 Use Android System Repair Software

To fast fix different Android system issues, you can utilize this Android System Repair software. It is easy to use and supports most Android devices, including Samsung Galaxy S22 Ultra/S22 Plus/S22/S21/S20/S10/S9/S8, Samsung Galaxy Note 20/Note 10/Note 9/Note 8, and more.

With it, you can solve the black screen of death, crashing apps, system stuck, and other touch screen not working problems. Therefore, you can easily unlock and access your Android phone after fixing the screen.

Download this repair software below.

download win version of android system repair

Steps on how to unlock the Android phone when the touch screen is not working:

Step 1: Install the software on your computer, run it, and choose the "System Repair" > "Android Repair" tab.

fix android phone if the screen is not working

Step 2: Connect your Android handset to the computer via USB, and tap "Start" to select the correct information of your Android device. Then click the "Next" icon.

select your device information to fix and unlock the android phone without the touch screen

Step 3: Please input "000000" to the blank for confirmation, and tap the "Confirm" icon. Next, follow the guide on the interface to get your phone into the Download Mode, and hit "Next" to start downloading the firmware. Wait until the repair process is over, and you can check if you can unlock your phone.

repair system to unlock android if the phone screen is not responsive

Read also: You can remove a lock from Android without performing the factory reset, because there are easier methods in this post.

Part 3: How to Unlock Phone If Touch Screen Won't Work for Hardware Issues

If you cannot unlock your phone with those methods in Part 1, maybe your touch screen is physically damaged. You can check it with the following tips.

3.1 Test the Phone Display

Perhaps you feel your phone screen is not sensitive enough. In this situation, you can test it with a built-in feature on your Android phone. But the operation is different on different Android devices.

On Android Samsung phones, you can make it in this way: open Samsung Members, and tap DIAGNOSTICS > Test hardware > Touch screen. Then you can start the test.

test android display if the touch screen is unresponsive

3.2 Remove the Screen Protector

Maybe your touch screen not working is due to a too thick screen protector, especially on a curved screen. In this case, you can remove the protector and then try your screen. Additionally, you can install those protectors designed for curved monitors.

remove the protector from android device when the screen does not respond

Maybe you need: Forgot your Android phone PIN? Follow this post, and you can access your device soon.

3.3 Take Your Phone to a Reliable Repair Center

Once you have tried all the methods mentioned above, and they are ineffective in repairing your Android touch screen, you can take your phone to a reliable repair center to have a check. Of course, if your Android device is still under guarantee, you can send it to the original manufacturer.

Bonus: Unlock Android Devices without Password When Touch Screen Is Not Work

This Android Unlock software can also help you unlock your Android phone when the touch screen is unresponsive. It can remove multiple lock types, including fingerprint, pattern, PIN, and password. As long as you connect your locked Android phone to a computer, you can remove the lock on the computer without trouble.

If you want to try this unlocking software for Android, you can download it below.

download win version of android screen unlock


See? You can unlock your Android device, although the touch screen is not working. After discovering which part is damaged, you can fix this small snag breezily. If you need to repair Android system issues, you can use the Android Repair software. As long as you fix your phone, you can unlock it without effort. Moreover, the Android Unlock software can assist you in unlocking Android devices without a password.

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