Effectively Recover Data from Phone That Won't Turn On [Vital Tips]

Sophie Green
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"My old phone is broken and how to recover data from it? I stored many important documents and pictures on the phone."

Smartphones are not just communication devices but repositories of cherished memories, vital information, and essential data. However, what happens when your trusted companion refuses to power up, leaving you in a state of panic, wondering if your precious data is lost forever? Fear not, as we'll know how to recover data from the phone that won't turn on. In this guide, we will explore the possibilities, methods, and precautions to salvage your valuable information and breathe life back into your silent device.

recover data from phone that won't turn on

Part 1: Is It Possible to Recover Data from Phone That Won't Turn On?

The ominous scenario of a phone refusing to turn on can instigate a wave of concern, especially when critical data is at stake. However, the burning question lingers: Is it possible to recover data from a phone that won't turn on?

The answer is yes, it is indeed possible. While a non-responsive phone might seem like a digital dead end, there are strategies and techniques that can breathe life back into your device and retrieve the precious data it holds.

Part 2: Preliminary Checks Before Recovering Data from Broken Phone

Before attempting to recover data from a broken phone, it's important to conduct some preliminary checks to assess the extent of the damage and increase the chances of successful data recovery. Here are some steps to consider:

1. Check for Visible Damage: Examine the external condition of the phone for any visible signs of damage, such as a cracked screen, water damage, or physical trauma. This can give you an idea of the potential issues.

2. Test Basic Functions: If the phone shows some signs of life, such as lights or sounds, try to assess its basic functions. For example, check if the screen responds to touch or if the phone makes any sounds when powered on.

3. Connect to a Power Source: Ensure that the phone's battery is not completely drained. Connect the phone to a power source using the original charger and cable. Wait for some time to see if the device powers on or shows any charging indicators.

4. Try a Different Cable and Charger: Use an alternative charging cable and adapter to rule out issues with the charging accessories. Sometimes, a faulty cable or charger can prevent the phone from charging.

5. Connect to a Computer: Connect the phone to a computer using a USB cable. Check if the computer recognizes the device. If it does, you may be able to access your data through file explorer. If you can access your phone on your computer, please drag and drop your files to your computer for backup.

6. Check for Backup: If you have previously backed up your data through cloud services or on a computer, this might be the easiest way to recover your information. Check your cloud accounts (e.g., Google Drive, iCloud) or computer backups.

7. Use a Different Screen: If the issue is with a broken or unresponsive screen, try connecting the phone to an external display using adapters if applicable. This can help you navigate the phone's interface if the touch screen is not working.

8. Professional Assessment: If you are unable to perform these checks or if the phone has severe physical damage, consider seeking professional assistance. A professional technician may be able to diagnose and repair the device.

Read also: When you cannot turn on a Samsung tablet, please check and fix it with these useful tricks.

Part 3: How to Recover Data from a Phone That Won't Turn On [3 Ways]

What methods can help you get files off the phone that won't turn on? We summarized 3 options, and these are the highest possibilities to retrieve data.

3.1 Get SD Card Off the Broken Phone

Did you save your photos to your SD card installed on your broken Android phone? If so, please uninstall the SD card to get back your pictures.

Here's how to get pictures off a broken phone that won't turn on:

Step 1: Use a paperclip to insert into the hole of the card tray from your Android phone, press it gently to loosen the tray.

Step 2: Take out your SD card from the tray slot, and insert the tray back into the phone.

pull out sd card from the broken android phone

Step 3: Connect your SD card to your computer via a card reader, and check if the files you store on the phone are intact. For safety, you can back up the files to your computer.

check the files stored on the sd card

3.2 Recover Data from the Phone via Android Data Extraction

If you cannot access your phone that won't turn on with a computer, you can try this Android Data Extraction tool. This software enables you to extract your data from your broken phone even if it is frozen, black screen, system crashing, etc. Furthermore, it can retrieve various data like contacts, SMS, photos, call history, WhatsApp chats, and more.

Highlights of this broken phone data extraction software:

- Fast scan broken Android devices and sort out the data.

- Allow you to view and select the content that you want to recover.

- The data recovery of internal and external storage space is supported.

- Work well in different situations, such as a phone getting stuck, virus attack, etc.

Note: Due to the higher security and privacy of new Android devices, at present, the software supports Samsung Galaxy S6/S5/S4, Galaxy Note 5/4/3, and Galaxy Tab Pro 10.1.


- $19.96 for a 1-month license

- $39.96 for a lifetime license

- $69.00 for a business license

Here's how to recover data from a Samsung phone that won't turn on using this program:

Step 1: Download and install the extraction software on your PC, and double-click the software to launch it.

download win version of android data extractiondownload mac version of android data extraction

Step 2: Choose the "Broken Android Data Extraction" tab, and connect your broken Samsung phone to the PC via a USB data cable. Then choose the correct device name and model, and agree to the disclaimer on the interface.

choose the device name and model of your broken phone

Step 3: Please follow the instructions on the interface to get your phone into the download mode. Once done, select the file types you want on the interface and click "Next".

enter the dowmload mode

Step 4: Select the files by checking, and click "Recover" to extract them from the broken phone to the computer.

recover data from the phone that won't turn on

3.3 Restore Data from Backup

Have you backed up the data of your broken phone to Google Drive, Samsung Cloud, OneDrive, Dropbox, or other cloud servers? If yes, you can easily restore your data though your phone is broken and won't power on.

For Google backup, as long as you sign in with the account that you backed up the data on another Android device during the setup, you can restore the files directly. Additionally, you can visit and log in to your account to download the files that you synchronized to the cloud storage.

Let's see how to restore data from Google Backup when the phone is broken:

Step 1: Please make sure there is a backup file on your Google account first. Thus, navigate to Google Drive on your computer, and log in. Then click "Storage" > "Backups" to check your backup.

check the backup

Step 2: If you have a new Android phone, please turn it on, and set it up. Then sign in with your Google account.

Step 3: When getting to the screen of "Choose what to restore", you can select the files that you need to restore. Finally, click the "RESTORE" icon. All the backup data will be imported to your new phone.

restore data from backup when a phone cannot turn on

By the way, you can also fix your current phone first, and reset it. Then restore the backup to it.

Learn more: How to Fix No SIM Card Error on Android with 14 Helpful Solutions

Part 4: Why Can't A Phone Turn On and How to Fix It?

Understanding the reasons behind a non-functional phone is essential for effective troubleshooting. In this section, we will unravel the mysteries behind phones that refuse to turn on, exploring both common issues and more technical problems.

Here are the common reasons:

1. Battery Issues: The battery may be completely drained, faulty, or not making proper contact.

2. Faulty Charger or Cable: The charging cable or adapter may be faulty, preventing the phone from charging.

3. Software Glitch: A software issue or glitch may be preventing the phone from booting up.'

4. Physical Damage: Physical damage to the phone, such as a cracked screen or water damage, can affect its functionality.

5. System Crash: The phone's operating system may have crashed.

6. Hardware Failure: Internal hardware components, such as the motherboard or power button, may be faulty.

7. Overheating: The phone may have overheated, triggering a safety mechanism that prevents it from turning on.

To fix the problem that Android phone cannot be turned on, you can:

1. Connect the phone to a power source using the original charging cable and adapter.

2. Use a different charging cable and adapter to rule out issues with the accessories. Ensure that the charging port on the phone is clean and free of debris.

3. Perform a soft reset.

4. Inspect the phone for visible signs of damage. If the damage is severe, seek professional help from a phone repair service.

5. If the phone is under warranty, contact the manufacturer or your mobile carrier for assistance. If out of warranty, seek professional help from an authorized repair center.

6. Allow the phone to cool down before attempting to turn it on again. Avoid using the phone in extreme temperatures.


In the ever-evolving landscape of technology, the unexpected can happen, and devices may falter. However, armed with the knowledge imparted in this guide, you are now equipped to face the challenge of a phone that won't turn on. Whether it's extracting data from an SD card, utilizing Android Data Extraction software, or restoring from backups, the possibilities are within reach.

Remember, in the face of digital adversity, knowledge is your most potent tool. As we conclude our exploration into the realms of data recovery from unresponsive phones, may your valuable data find its way back to you, and may your devices spring back to life with renewed vigor.

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Sophie Green Chief Editor

Sophie Green, Chief Editor of Samsung-messages-backup website, has been focusing on the realm of Android Recovery, Android Transfer (Backup), Android Device Tips, Phone Clean, and Phone Transfer technologies. Recognized contributions on leading platforms attest to her esteemed expertise and reliability.